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Refund Policy

Refund Policy

Last Updated: [Insert Date]

At Btech Mithaiwala, we strive to provide the best quality sweets and snacks. However, if you are not satisfied with your purchase, we offer a refund and replacement policy under certain conditions. Please read the details below.

1. Eligibility for Refunds

We accept refund requests under the following circumstances:

  • You received a damaged or defective product.
  • The wrong item was delivered.
  • Your order was not delivered within the promised timeframe.
  • The product was spoiled or unsafe for consumption (proof required).
  • We do not offer refunds for:
  • Change of mind or personal taste preferences.
  • Delays caused by incorrect shipping details provided by the customer.
  • Minor packaging damage that does not affect product quality.

2. Refund Request Process

To request a refund, follow these steps:

  • Contact Us within 24 hours of receiving the order at support@btechmithaiwala.com or call [Your Contact Number].
  • Provide your order number, proof of purchase, and clear images of the issue.
  • Our team will review your request and respond within 3-5 business days.

3. Refund Method

Approved refunds will be processed as follows:

  • Online Payments: Refunded to the original payment method within 7-10 business days.
  • Cash on Delivery (COD): Eligible for store credit or bank transfer.
  • Gift Cards & Coupons: Non-refundable.

4. Replacement Policy

Instead of a refund, you may opt for:

  • A replacement of the same product.
  • A store credit for future purchases.

Replacement orders will be shipped within 3-5 business days after approval.

5. Cancellations

Orders can be canceled within 1 hour of placement. After that, they are processed and cannot be changed.

6. Late or Missing Refunds

If your refund is delayed, please:

  • Check your bank account.
  • Contact your payment provider, as it may take time to reflect.
  • Reach out to us at support@btechmithaiwala.com for assistance.

7. Contact Us

For any refund-related inquiries, reach us at:
Email: support@btechmithaiwala.com
Phone: [Your Contact Number]
Address: [Your Business Address]

We appreciate your trust in Btech Mithaiwala and are committed to ensuring a delightful experience for every customer. 🍬😊